At Been there Done that, customer satisfaction is important to us. However, we currently do not offer any returns or refunds unless the product arrives damaged.

If your item arrives damaged, please contact us within 7 days of delivery by sending clear images of the damaged product to:
📧 thebtdtstoreinfo.ca

To qualify for a refund in case of damage:

• The item must be unused and in its original packaging

• Images must clearly show the damage

• A proof of purchase must be provided

We do not accept returns for:

• Buyer’s remorse or change of mind

• Incorrect size orders

• Items that are not in damaged condition

• Sale items

• Gifts

• Digital products or downloads

• Personal care or hygiene items

Additional Information

• Shipping costs are non-refundable

• If your return is approved for a damaged item, your refund will be issued to your original payment method

• We do not offer exchanges

Please allow a few business days for us to review your request and process your refund if approved. If you have any questions or need further assistance, don’t hesitate to reach out.

Thank you for being a part of the BTDT family.
Experience. Express. Empower.